Returns & Exchanges
At SeoulCeuticals, we stand behind our K-Beauty inspired formulas and offer a 30-day satisfaction guarantee to ensure you achieve your best glow. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for any of our high-efficacy products.
Initiate Your Request
Contact our dedicated customer experience team via our online portal or email within 30 days of your delivery date to start the process.
Prepare Your Package
Securely pack the item in its original packaging, ensuring the product is at least 50% full and includes all original components.
Affix Shipping Label
Download and print the prepaid return shipping label provided by our team and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, a full refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing